Last updated: 22 October 2026
These terms govern the use of the Entavo app and the website. By creating an account, you accept them.
Who we are
Entavo is provided by "Fondle" Ltd., company ID 206174020, registered at 4 Prof. Petar Shapkarev str., Sofia, Bulgaria, email support@entavo.app (“Entavo” or “we”).
What Entavo is
Entavo connects people looking for a place by the hour (a gym, a studio, a hall, an office and more) with the owners of those places. In the app you book and pay, and at the time of the booking you unlock the door with your phone.
The place is provided by its owner. The owner is responsible for the place’s condition, safety and rules, and for the activity in it. Entavo provides the booking, the payment and the access.
Account
- You must be at least 18 years old to create an account.
- You sign in with email and password or with your Google or Apple account.
- The details you enter must be true. Your email is confirmed with a code (with Google or Apple sign-in, they confirm it), and your phone number with an SMS code.
- Keep your password and access to your Google or Apple account safe; you are responsible for what is done from your account. If you suspect someone else is using it, change the password and write to us.
- You can delete your account at any time from the settings in the app.
Bookings
- You book free slots up to 30 days ahead and for up to 24 hours at a time. The times are the place’s local time.
- A place’s price is per hour and is set by its owner. Before you confirm, you see the total and when it will be charged.
- The booking is made when you confirm it in the app.
Payment
- You pay by card, Apple Pay or Google Pay. Payments are processed by Stripe. Prices are in euro.
- The amount is charged automatically 24 hours before the booking starts. If you book later than that, it is charged at once.
- If the payment fails, we will notify you. You must pay in the app no later than 2 hours before the start, or the booking is cancelled.
- The not-yet-paid bookings of one account can add up to at most 24 hours.
Cancellation and refunds
- Until the payment is taken, you can cancel the booking free of charge.
- Once paid, the booking can be cancelled until it starts, but the amount is not refunded. If you leave early, the amount is not refunded either.
- If the owner cancels the booking, the place is deleted or we cancel it, you get the full amount you paid back.
- A booking is for the use of a place for leisure or work on a specific date and time. The 14-day right of withdrawal from distance contracts therefore does not apply, as far as this follows from Art. 57(12) of the Bulgarian Consumer Protection Act.
Access to the place
- The door unlocks from the app only during the paid booking and when you are at the place. That is why the app checks your location.
- Unlocking and opening the door are recorded, and the owner may be notified about them.
- You follow the place’s rules and leave at the end of the booking. You are responsible for the people who come in with you and for damage you cause in the place.
- Entavo depends on the internet and on the device on the door. If the door does not unlock, write to the owner from the app or to us.
Rules of conduct
You do not use Entavo for unlawful purposes. You do not try to access places, accounts or systems you are not entitled to. You do not write abusive or misleading messages, and you do not bypass paying through the app.
Owners
Owners join by invitation and accept separate owner terms in the app. They cover the commission, payouts and the owners’ obligations. Where they differ from these terms, the owner terms apply to owners.
Liability
Entavo is not responsible for the condition of the places, for the activity in them or for damage caused by owners or other users. Nor are we responsible for temporary unavailability due to causes beyond our control, such as an internet or power outage. This does not limit your rights as a consumer that the law does not allow to be limited.
Termination
You can stop using Entavo and delete your account at any time. We may close an account that breaches these terms or the law.
Changes to the terms
We may change these terms. For significant changes we will notify you in the app or by email before they take effect. If you do not agree, you can delete your account.
Complaints and governing law
If something goes wrong, write to us at support@entavo.app and we will try to solve it. As a consumer you can also turn to the Bulgarian Commission for Consumer Protection (www.kzp.bg), including for out-of-court resolution of the dispute through its conciliation committees.
These terms are governed by Bulgarian law. Disputes are decided by the competent Bulgarian court, without limiting your rights under the law of the country where you live.
Personal data
How we process your personal data is described in the Privacy policy.